Terms of Service

Version 2026-11-09 (draft)

Draft: these terms are written in plain language and have not yet been reviewed by a lawyer. They may change before they are final, and we will update the version shown here when they do.

These terms are an agreement between you (the dealership signing up, and the people using the account) and VehicleIQ (“we”). By creating an account you agree to them and to the Privacy Policy.

1. What VehicleIQ is, and is not

VehicleIQ is recon decision-support software for used-car dealers. You give it a vehicle history report you already have, and it returns a read of that report: a call, an itemized recon estimate with the basis for each line, checks to make in person, and notes on what is unknown.

• It is not a physical inspection, an appraisal, a valuation or a price. Costs are estimates built from the report and documented patterns for the model, each labeled with its basis.
• It is not a vehicle history or title provider. It does not include or replace a Carfax or AutoCheck subscription.
• It is not a guarantee of profit, savings, accuracy or that a vehicle is free of defects. Where a report does not say, the answer is “unknown.”
• A recall match is at the model level. It is not proof of an open recall on a specific VIN. Verify the VIN’s recall status with NHTSA.
• It is not legal, tax or financial advice. You are responsible for your own disclosures and for your buying and selling decisions.

2. Your responsibilities

Use your own judgment and your own inspection before you bid or buy. Anything VehicleIQ shows is an input to your decision, not a substitute for it.

3. Acceptable use and the reports you upload

• Only upload, paste or forward reports that you are allowed to use that way under your own agreement with the report provider and the law. You are responsible for that right.
• Do not resell VehicleIQ output as a history report, share one account across more than the allowed users, scrape the service, probe it for weaknesses, or use it to break the law or anyone’s rights.
• We may suspend an account that breaks these rules or puts the service or other customers at risk.

4. Accounts, free reports and billing

Each store gets 5 free reports with no card. A re-run of a VIN you already analyzed, and a run that fails, do not use a free report. After that the plan is $79 per month per store, with up to 3 users, and you can cancel anytime; access continues to the end of the period you paid for. We will make clear when paid billing is available and will not charge you before you choose to subscribe.

5. Your data

Your reports, notes and settings are yours and stay private to your store. We use them to run the service for you, as described in the Privacy Policy. We do not sell them or share them with other dealers, auctions or brokers.

6. No warranty

The service is provided “as is” and “as available.” To the extent the law allows, we do not promise that it will be uninterrupted, error-free or that its estimates will match what a repair or reconditioning actually costs.

7. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or lost sales. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim (or $100 if you have paid nothing). Some places do not allow some of these limits, so they apply only as far as the law permits.

8. Ending your account

You can cancel anytime. You can ask us to delete your data (see the Privacy Policy). We may end or suspend the service for an account that breaks these terms.

9. Changes

We may update these terms. The version and date at the top will change, and for material changes we will ask you to accept the new version.

10. Contact

Questions about these terms: hello@vehicleiq.com.